We’re delighted to share feedback from our customers and share their experiences.
I just got the ring today and I do not even have words to tell you how happy I am with the final product. The ring is absolutely perfect, I am going to give it to her tomorrow, and I know that she is going to love it as much as I do. I really appreciate your professionalism, kindness and overall patience through this whole project; you definitely have a client for life.
WOW!!!!!!! That’s all I can say. When I presented the ring I was worried she was about to faint and hit her head! I’ll tell you the details next time I see you but needless to say, the ring is a huge hit. She works at the Del Monte Spa & Salon in Pittsford and deals with a very upscale clientele – she said all of her clients yesterday ogled over it asked where did he get it?! Thank you so much again for being a genuine pleasure to work with. Your communication and quality gave me a level of confidence which was invaluable given my recent busy schedule. I knew I didn’t have to worry about this in your hands. We’ll be referring West & Company and returning for more for a long time to come!!
Our experience at West & Co. has been amazing. Being part of a family business, we understand the importance of hard work, dedication, and love for the job. David and his staff truly demonstrate these qualities on every level. I am my own person and therefore, would like jewelry different from all the rest. My engagement ring was custom made for me! It only made sense to get our wedding bands, our mothers’ jewelry and bridesmaids’ gifts from West & Co. What a breath of fresh air to work with an honest, caring jeweler who understands not only the industry but the art behind creating one-of-a-kind pieces. I can now say I have one and only one Jeweler. Thank you West & Co.
Elizabeth & Lou Gianakakis
I never imagined a custom-designed ring could be so perfect… or so easy! Dave West and the entire staff at West & Co. Diamonds took my vision and translated into gold and diamond perfection, and they did it for much less than I imagined. Highly recommended!”
Natalie H., Mendon, NY
We had so much fun designing our rings. I have been meaning to write to you for weeks. I am so pleased with my ring. Usually, expectations don’t match reality but this ring is an exception. It is even better than I imagined it would be. Thanks so much. They are exactly what we wanted.
Jennifer D. Webster
I knew when I got engaged I wanted a ring from West & Co., even though I moved away from Rochester a few years ago. Dave West designed the ring of my fiance’s dreams, which is nothing less than I expected. She was thrilled, and I’m glad I made the trip back home!
Mark R., Denver, CO
My mother’s ring needed more than just a repair, it needed to be totally refurbished. Dave West not only did the job we were looking for, but he also recommended some beautiful design updates. Now I have an ideal keepsake ring to remind me of Mom.
Jennifer I., Rochester, NY
Unlike many dealers in jewelry who like to keep you in the dark about what you are buying, David wants his customers to be educated. He understands the value of building a long-term business based on enthusiastic customers. He spent many hours talking with and educating me in regards to buying a diamond. His commitment to customer satisfaction is tremendous and I couldn’t be happier with his performance. David made sure that I had the “perfect” stone for my fiancée. Our ring is so beautifully crafted. I think the cost of the ring is a bargain given the attention paid to the quality and detail. There is no question David takes great pride in his work. I am amazed by all the compliments my fiancée receives on her ring. It is no wonder David has such a strong, positive reputation in the community.
Jim & Rosanna
I just wanted to tell you that ANJA LOVES the ring, and so do I. You did a wonderful job and I am very satisfied with the work. BOY DOES THAT BABY SPARKLE. She has already gotten a lot of compliments. Thank you very much Thanks Again, it’s been great doing business with you
My experience with West and Company was what I believe every shopping experience should be. They were attentive without being smothering. I found exactly the jewelry I wanted at a price I felt was reasonable. Anonymous
I have been a customer of West & Co for several years. David Nytch has designed two pieces of jewelry for me and they are amazing. I constantly get compliments on this jewelry. David is great to work with, there is no pressure, he is extremely professional and his designs are priceless. I truly believe West & Co is the only jeweler in Rochester that can design jewelry to this level.
We want to thank you for the excellent service you provided us and for the time you spent with us while we decided on our engagement ring. It is absolutely beautiful and it’s exactly what I wanted! Our great experience with you will bring us back to see you again. Thanks again for helping make our engagement special & happy!
Ian Woodams & Linsey Schiavi
Thank you so much for taking the time to call me, I can only imagine how busy you must be! You have been very helpful (& very patient, thank you for that) and I’m positive that we will be shopping with West & Co. again in the future.
Sonya and David, Virginia
She loves the ring! I was worried that she wouldn’t because she is very, very particular! However, she really does genuinely love it. I heard the word “perfect” and phrase “exactly what I wanted” several times yesterday. She really likes sapphires and they were a nice surprise.
I wanted something special to give to my daughter to honor her receiving her doctorate. I had been into West and Company for minor jewelry repairs, was pleased and decided to approach David to design the ring that I had in my mind. He graciously sat down with my daughter and I, listened to what we both had in mind threw out some ideas, sent us to follow up emails and photos of possibilities. In essence, he designed a beautiful, functional, special ring for my daughter who currently lives in Utah. I asked for the finished product to be shipped directly to her and within two days she called me, beaming over the phone. We were delighted. West and Company are professional, flexible, efficient and you can trust them to deliver something unique and lovely. Kathy Whitson
Oh my gosh! I just had my diamond re-set in his signature setting. It came out gorgeous! I have had two settings in the past from very reputable, well-known jewelers, and though it was technically correct, it didn’t do anything for showing off the beautiful diamond. I have already started to get comments from others and they think that it is a better, bigger stone than in the past; I explain that it’s the same one! This is the first time that this 1.5 K, “F” color, VVS2 stone has looked like it should, as it is a beautiful diamond, but never looked like it in the past, in spite of the re-settings and cleanings.